Atlanta, Ga., July 1, 2025: Equinox Open Library Initiative, a trusted leader in open source technology development and support for libraries, is pleased to announce high rankings in satisfaction with customer support by public libraries in the 2025 Library Perceptions Survey. This annual survey is conducted by Marshall Breeding of Library Technology Guides and provides valuable insights and feedback on the trends in technology for libraries. The full survey is available on the Library Technology Guides website: https://librarytechnology.org/perceptions/2024/.
“Providing excellent client support is one of the most rewarding things we do – helping libraries make a difference in their communities and working with them to solve problems,” said Steven Callender, Support Manager at Equinox. “We are excited to see Equinox’s support positively reflected in the Library Perceptions Survey.”
Other favorable feedback included that Aspen Discovery was rated as more usable when supported by Equinox, and Equinox had the highest ranking of any Aspen Discovery support provider in this category. In addition, Equinox received top marks as a service provider in the categories of general ILS satisfaction for Evergreen ILS in regards to overall ILS functionality and in effectiveness for print resources by small public libraries.
Results from the survey also appeared in the American Libraries magazine which can be found by visiting: https://americanlibrariesmagazine.org/2025/05/01/2025-library-systems-report/
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For more information:
Laura Barry
Communications Coordinator
Equinox Open Library Initiative
EquinoxOLI.org
laura.barry@equinoxOLI.org
877.OPEN.ILS (877.673.6457)
About Equinox Open Library Initiative
Equinox Open Library Initiative is a 501(c)(3) nonprofit organization and is the successor to Equinox Software, Inc. Equinox’s mission as a nonprofit is to promote and support a thriving ecosystem for open source library communities in order to provide libraries worldwide with innovative open source solutions. Equinox is devoted to reducing barriers to library technology and services, expanding library access to open source software, and providing high quality technology, consulting, and support services. To learn more, please visit https://www.equinoxOLI.org.
About Evergreen
Evergreen Integrated Library System is an award winning and trusted library solution used by more than 1,800 libraries worldwide. Evergreen ILS is a web-based and mobile-friendly system which provides attractive, easy to use interfaces for library acquisitions, administration, cataloging, circulation, OPAC, reports, course reserves, and serials functionality.
Evergreen ILS is an enterprise level system designed to manage a scalable catalog shared across libraries, including large public and academic library consortia. While designed for large collections, Evergreen is suitable for libraries of any size and type from government to museum and special collection libraries. Its flexibility enables libraries to configure policies and settings that work best for their communities and to maintain ownership of their library and systems data.
For more information on Evergreen: https://www.equinoxoli.org/products/evergreen/.
About Koha ILS
Created in 1999 by Katipo Communications for the Horowhenua Library Trust in New Zealand, Koha Integrated Library System is the first open source Integrated Library System to be used worldwide. For more information on Koha: https://www.equinoxoli.org/products/koha/.
About CORAL ERM
CORAL is an electronic resources management system consisting of interoperable modules designed around the core components of managing electronic resources for libraries and other organizations. For more information on CORAL: https://www.equinoxoli.org/products/coral/.
About SubjectsPlus
SubjectsPlus is a user-friendly, open source, content management system for information sharing. SubjectsPlus provides tools to create information-rich subject guides, organize curated content for specific audiences in or around a research topic, and to develop and manage library websites. For more information on SubjectsPlus: https://www.equinoxoli.org/products/subjectsplus/.
About Fulfillment
Fulfillment is an open source interlibrary loan management system which leverages intuitive design and efficient workflows to maximize value and impact for libraries. Fulfillment provides community members expanded access to library resources across their state and beyond their consortium. For more information on Fulfillment: https://www.equinoxoli.org/products/fulfillment/.
About Aspen Discovery
Aspen Discovery is an open source discovery layer that powerfully gathers all of a library’s resources together into a single search. Aspen Discovery provides comprehensive access to the entirety of a library’s holdings, pulling in data from the ILS and licensed databases. For more information on Aspen Discovery: https://www.equinoxoli.org/products/aspen-discovery/.
About VuFindⓇ
VuFindⓇ is an open source discovery product for libraries and archives developed and maintained by Villanova University’s Falvey Memorial Library. VuFindⓇ enables library users to discover the entirety of libraries’ collections, including catalog records, journals, digital items, and more. VuFindⓇ is open source and customizable—the interface may be configured to best meet users’ needs. For more information on VuFindⓇ: https://www.equinoxoli.org/products/vufind/.